[{"id":"63d5ae8","elType":"container","settings":{"flex_direction":"column"},"elements":[{"id":"d75d00f","elType":"widget","settings":{"title":"Frequently Asked Questions","header_size":"h1"},"elements":[],"widgetType":"heading"},{"id":"dda6de1","elType":"widget","settings":{"title":"Table of Contents","headings_by_tags":["h2","h3"],"exclude_headings_by_selector":[],"no_headings_message":"No headings were found on this page.","html_tag":"h2","marker_view":"bullets","icon":{"value":"","library":""},"header_text_color":"#2F5E79","item_text_color_normal":"#000000","custom_css":"\nselector .elementor-toc__list-wrapper {\n    display: flex;\n    flex-wrap: wrap;\n}\n\nselector .elementor-toc__list-item {\n    flex: 1 0 50%; \/* Adjusts to 2 columns *\/\n    box-sizing: border-box;\n    margin-bottom: 10px; \/* Optional: adds space between items *\/\n}","header_typography_typography":"custom","header_typography_font_family":"Arial","header_typography_font_weight":"400","header_typography_line_height":{"unit":"em","size":1.5,"sizes":[]},"__globals__":{"header_text_color":"globals\/colors?id=primary","item_text_color_normal":"globals\/colors?id=text","header_typography_typography":"globals\/typography?id=secondary","item_text_color_hover":"globals\/colors?id=accent"},"item_text_underline_active":"yes"},"elements":[],"widgetType":"table-of-contents"}],"isInner":false},{"id":"60e8549","elType":"container","settings":{"flex_direction":"column"},"elements":[{"id":"01b9caa","elType":"widget","settings":{"title":"\u200bHow do I get a library card?"},"elements":[],"widgetType":"heading"},{"id":"b7dd6f5","elType":"widget","settings":{"editor":"<p>Library cards are free for all Wisconsin residents. Bring a photo ID with your name and current address to any service desk. Residents ages 0-15 will need a parent or guardian present to sign for the card.<\/p><p>If you are a new resident or your photo ID doesn\u2019t include your current address, please bring additional proof of address such as a bank statement, checkbook, utility bill, or other official mail.<\/p><p>We do not have fines unless something is damaged or lost.<\/p>"},"elements":[],"widgetType":"text-editor"}],"isInner":false},{"id":"479ed5f","elType":"container","settings":{"flex_direction":"column"},"elements":[{"id":"82e329f","elType":"widget","settings":{"title":"\u200bHow do I download or stream e-materials?\u200b"},"elements":[],"widgetType":"heading"},{"id":"39007ff","elType":"widget","settings":{"editor":"<p>You will need a valid library card to download and stream ebooks, e-audiobooks, music, TV shows, movies, comics, and more. Feel free to bring your device to the library for assistance with creating accounts and borrowing electronic materials.<\/p><ul><li><strong>Libby or Overdrive<\/strong>: The Libby and Overdrive apps both provide access to the Wisconsin Public Library Consortium of ebooks and e-audiobooks. Libby is the newest version of this app - we recommend trying Libby first! If you're using a Kindle product or PC, the classic version, Overdrive, will likely work better for you. Search the app store in your smartphone or tablet for Libby (or Overdrive) and follow the registration and log-in instructions - remember, you'll need a valid library card and PIN.<ul><li><a href=\"https:\/\/meet.libbyapp.com\/\">https:\/\/meet.libbyapp.com<\/a><\/li><li><a href=\"https:\/\/www.overdrive.com\">https:\/\/www.overdrive.com<\/a><\/li><\/ul><\/li><li><strong>hoopla:<\/strong> The hoopla app allows users to instantly stream and view ebooks, e-audiobooks, music, TV shows, movies, and comics - no holds lists or wait time! Download the hoopla app on your smartphone or tablet, or visit <a href=\"https:\/\/www.hoopladigital.com\">https:\/\/www.hoopladigital.com<\/a> to create an account with your library card, PIN, and email address. Farnsworth Public Library patrons are allowed to stream four items from hoopla every calendar month.<\/li><\/ul>"},"elements":[],"widgetType":"text-editor"}],"isInner":false},{"id":"a91dec9","elType":"container","settings":{"flex_direction":"column"},"elements":[{"id":"e1f1792","elType":"widget","settings":{"title":"\u200bHow do I renew my library card?"},"elements":[],"widgetType":"heading"},{"id":"bad42fe","elType":"widget","settings":{"editor":"<p>Your library card will expire on your birthday each year. Please visit, call, or email the Library to confirm your contact information and renew your card for another year. \u200b<\/p>"},"elements":[],"widgetType":"text-editor"}],"isInner":false},{"id":"5325d24","elType":"container","settings":{"flex_direction":"column"},"elements":[{"id":"0a138b2","elType":"widget","settings":{"title":"How do I register and log in to my InfoSoup account?"},"elements":[],"widgetType":"heading"},{"id":"1c00ea8","elType":"widget","settings":{"editor":"<p>Watch InfoSoup's <a href=\"https:\/\/youtu.be\/3H__M8-jmTQ\">First Time Registration<\/a> video, view InfoSoup's <a href=\"https:\/\/infosoup.info\/wp-content\/uploads\/2024\/01\/New-Catalog-Registration-Flyer.pdf\">Registration Flyer<\/a> or follow these easy steps the first time you log in.<\/p><p>Visit the new catalog at\u00a0<strong><a href=\"https:\/\/infosoup.bibliocommons.com\/\">infosoup.bibliocommons.com<\/a><\/strong><\/p><ol><li>Click on the Log In\/My Account dropdown in the upper right corner and select\u00a0<strong>Log In\/Register<\/strong>\u00a0<\/li><li>Enter your library card barcode and personal PIN number. Your PIN will be the same in both the\u00a0old and new catalogs.\u00a0If you don\u2019t know your PIN, try your birthday in 6 digit,\u00a0MMDDYY\u00a0format, or contact your local library.<\/li><li>If this is your first time signing in to the new catalog, you will be directed to register and create a Username.<\/li><li>Think of the Username as your library nickname. This is the name others will see if you post any public comments \u2013 make it something memorable or something that says a bit about you.<\/li><li>The Date of Birth field will automatically fill from your existing library account. Your date of birth is only used to determine if you are a minor. If the date is incorrect, complete the registration and then contact your local library.\u00a0<\/li><li>An email address is optional and can be used to reset your password or PIN and receive notifications of items ready for pickup, coming due or overdue.<\/li><\/ol><p>Once you create a username, you can login using that instead of your library card number.\u00a0<\/p>"},"elements":[],"widgetType":"text-editor"}],"isInner":false},{"id":"5edc904","elType":"container","settings":{"flex_direction":"column"},"elements":[{"id":"1b65884","elType":"widget","settings":{"title":"\u200bHow do I place a hold on library materials?\n"},"elements":[],"widgetType":"heading"},{"id":"e875bd5","elType":"widget","settings":{"editor":"<p>You can place a hold on any item in our catalog by logging into your Infosoup account at <a href=\"https:\/\/infosoup.bibliocommons.com\/\">https:\/\/infosoup.bibliocommons.com\/<\/a>.\u00a0After searching for your desired item, click \"Place Hold\", choose your pickup location, and click \"Place hold\" again.<br \/><br \/>You can also visit the library or call or email us and a librarian will be happy to add holds to your account for you.<\/p>"},"elements":[],"widgetType":"text-editor"}],"isInner":false},{"id":"9d3ca0a","elType":"container","settings":{"flex_direction":"column"},"elements":[{"id":"538d43d","elType":"widget","settings":{"title":"How do I renew library materials?"},"elements":[],"widgetType":"heading"},{"id":"95c7e6b","elType":"widget","settings":{"editor":"<p>You can renew items that you have checked out UNLESS there are additional holds on them.\u00a0 To renew items, log into your Infosoup account at <a href=\"https:\/\/infosoup.info\/\">https:\/\/infosoup.info\/<\/a>. Then:<\/p><p><strong>To renew a single item:<\/strong><\/p><ol><li>On the menu, click <strong>Checked Out<\/strong>.<\/li><li>Find the title you want to renew.<\/li><li>Click the <strong>Renew<\/strong> button below the item. <br \/>A popup message will let you know if your renewal was successful.<\/li><\/ol><p><strong>To renew multiple items:<\/strong><\/p><ol><li>On the menu, click <strong>Checked Out<\/strong>.<\/li><li>If necessary, filter your checkouts by clicking <strong>Overdue<\/strong>, <strong>Next due<\/strong> or <strong>Due later<\/strong> under the My Borrowing summary on the left of the page.<\/li><li>Do one of the following:<br \/>* Click the checkbox next to each item you want to renew<br \/>* Click the checkbox above the items to select all of the items on the page.<\/li><li>A bar appears at the bottom of the page. <strong>Click Renew selected<\/strong>. The number of items affected appears in brackets on the menu.<br \/>A popup message will let you know if your renewals were successful.<\/li><\/ol><p><strong>Notes:<\/strong><\/p><ul><li>On a tablet or smart phone, the\u00a0<strong>Renew selected<\/strong>\u00a0option is on the\u00a0<strong>Manage items<\/strong>\u00a0menu.<\/li><li>You can renew up to 25 items at a time.<\/li><\/ul><p>You can also visit the library or call or email us and a librarian will be happy to help you renew your items.<\/p>"},"elements":[],"widgetType":"text-editor"}],"isInner":false},{"id":"3ce340d","elType":"container","settings":{"flex_direction":"column"},"elements":[{"id":"6856f2f","elType":"widget","settings":{"title":"Can I pay my library fines online?"},"elements":[],"widgetType":"heading"},{"id":"75f6ca6","elType":"widget","settings":{"editor":"<p>Yes, you may <a href=\"https:\/\/catalog.infosoup.org\/responsive?section=myaccount&amp;page=accountActivity&amp;tab=fines\">pay fines for damaged or lost items here<\/a>. Sign in with your library card number and Personal Identification Number (PIN). If you need help with your PIN, please ask library staff or assistance.<\/p>"},"elements":[],"widgetType":"text-editor"}],"isInner":false},{"id":"4165e0b","elType":"container","settings":{"flex_direction":"column"},"elements":[{"id":"a2c9064","elType":"widget","settings":{"title":"Can I print at the library?"},"elements":[],"widgetType":"heading"},{"id":"709b7f2","elType":"widget","settings":{"editor":"<p>Yes, printing is available at the library. Printing costs after logging in to a public computer either with library card or day pass are $0.25\/page for black and white and $1\/page for color.<\/p>"},"elements":[],"widgetType":"text-editor"}],"isInner":false}]